Return Policy

Our commitment to you:

At Hester & Cook, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Returns 

You may return an item for refund or exchange within 30 days of purchase. Your item must be unused and in its original condition, including original packaging, in order to be eligible for return or exchange.

To complete your return, we require a receipt or proof of purchase. Please, do not send your purchase back to the manufacturer.

Returns for International Customers

You may return an item for refund within 30 days of purchase.  You are responsible for return shipping costs.  Please reach out to retail@hesterandcook.com for any questions.  

Refunds

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, we will apply a credit to your credit card or original method of payment within 5-7 business days.

Late or Missing Funds

If you are expecting a refund but it is not reflected in your bank account, first check your bank account again.

Then, contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have taken these steps and still have not received your refund, please contact us at retail@hesterandcook.com.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace defective or damaged items. If you need to exchange it for the same item, send us an email at retail@hesterandcook.com and send your item to: Hester & Cook Retail 2728 Eugenia Ave. Suite 106, Nashville, TN, US 37211.  


Shipping

To return your product, you must request authorization from our team. You can contact us at retail@hesterandcook.com or via phone at 615.736.2692. Mail your product to:

Hester & Cook Retail 2728 Eugenia Ave. Suite 106, Nashville, TN, US 37211.

You will be responsible for paying for your own shipping costs for returning your item unless you have received notification that we have acknowledged a mistake on our part leading to your return. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.