About Hester & Cook

 

The Marketing Graphic Designer at Hester & Cook Design Group, Inc. is a key role within
the company, supporting the retail, online and wholesale channels. This highly relational
candidate has strong project management skills, is detail and solution-oriented, and
has a keen eye for design and an appreciation for the Hester & Cook aesthetic.
Additionally, this individual is passionate about delivering best-in-class marketing for
Hester & Cook using data driven analytics to help create and shape marketing strategy
for the company.

PRIMARY DUTIES AND RESPONSIBILITIES

• Create and design email campaigns for wholesale and retail channels using
  Adobe Creative Suite
• Work closely with all channels to develop visual aspects of H&C email
  campaigns, social media posts, flyers, and other graphics needed to
  communicate the brand message to all channels.
  
• Shared management of all social media platforms to maximize the brand.
  
• Contribute to work on webstore/blog, including ideation, styling, creating
  graphics, etc.
• Analyze and access all marketing analytics and campaigns to ensure that all
  marketing dollars are maximizing impact.
  
• Collaborate within the team to provide a comprehensive, strategic marketing
  plan for the company to ensure all revenue goals are met.
  
• Flexible and nimble approach to data-driven analytics to meet all revenue goals
  as needed.
• Shared management of all social media platforms to maximize the brand.
• Comfortable with ROI metrics on all marketing campaigns as needed, including
  the revenue achieved.
  
• Track marketing campaign performances across all platforms (Google Ads,
  Social Ads, etc.) and implement new strategies as needed to meet goals.
  
• Ensure that all social media comments on all platforms are responded to in a
  timely manner, as needed.
  
• Assist with various aspects of the design process for marketing from initial
  concept to final production.
  
• Ability to execute all projects in a timely manner.
  
• Clear and direct communication with associates outside of our organization
  such as vendors, influencers, customers, et al. as it relates to design and
  marketing projects.
  
• Maintain communications via project management software (Asana), phone
  calls, and meetings.
  
• Contribute to the updating of brand standards and style guidelines and ensure
  they are adhered to consistently.

WHOLESALE MARKET SUPPORT

• Work with internal team to provide support for Wholesale markets
  
• Work in the Wholesale showrooms in a sales capacity during market season as
  requested (January, February, June, July.
  
• Ability to work collaboratively across multiple departments to help execute an
  overall cohesive strategy and plan for customers.
  
• Attend Hester & Cook Design Group, Inc. team meetings and training as
  required.
  
• Other duties as assigned.

QUALIFIED INDIVIDUALS WILL POSSESS THE FOLLOWING ATTRIBUTES

Minimum 2 years’ experience in a graphic designer role 

• Minimum 2 years’ experience in a graphic designer role
  
• Thorough knowledge of and skilled at using Adobe Creative Suite (Illustrator,
  InDesign, Photoshop)
  
• Experience with email marketing platform (ex. Mailchimp, Emma, Klaviyo)
  
• Familiarity with Video Editing or Motion Graphics is a plus
  
• Knowledge of data-driven decisions to achieve marketing results.
  
• Strong results in achieving overall revenue goals.
  
• Bachelor’s degree in graphic design or related field
  
• Experience with email marketing platforms (ex. Mailchimp, Emma, Klaviyo)
  
• Familiarity with Video Editing or Motion Graphics is a plus
  
• Technically-oriented thinker
  
• Result driven
  
• Enthusiasm for learning and willingness to acquire new skills to push our
  organization forward
  
• Understanding of Social and Google Ads platforms
  
• Ability to work independently, take a high degree of initiative, and adapt to a
  dynamic environment.
  
• Creative energy and positive disposition
  
• Proven ability to work well in a group setting
  
• Collaborative; receives feedback well and can change direction to support the
  needs of the business
  
• Solid understanding of marketing trends and ability to translate them into a
  brand’s aesthetic
  
• Demonstrated strong artistic and creative ability
  
• Ability to keep multiple projects in progress simultaneously while still meeting
  deadlines
  
• Strong verbal and written communication skills
  
• Established organizational skills and ability to work within strict deadlines
  
• Knowledge of the Shopify e-commerce platform is a plus
  
• Proficient in using all Office 365 products with an emphasis in Excel
  
• Experience in database management is a plus
  
• Comfortable with conflict resolution
  
• Self-motivated and independent thinker
  
• Strategic thinker
  
• Positive Attitude
  
• Passion for Hester & Cook products
  
• Provide industry trends and product knowledge to help our customers grow
  
• Comfortable in a creative culture

Supervision received

Works as an integral part of the marketing team under the Chief Strategy Officer (CSO).
Dotted line reporting to the Chief Merchant Officer (CMO)

Working Conditions

Hybrid role after 90 days (Tuesday-Thursday in office)  

Employee reports to Hester & Cook Corporate Office at 2728 Eugenia Avenue,  Nashville, TN 3721 

Hester & Cook provides access to healthcare benefits after (60) sixty days. 

Expectations for all employees
Supports the organization’s mission, vision, and guiding principles.

Email cover letter and resume with references to careers@hesterandcook.com, using the subject line “Marketing Graphic Designer”. 

Reports to: Store Director - Franklin

Location: Hester & Cook Franklin, Hillsboro Village, White Bridge or Bang Candy

Pay: Hourly Part-Time or Full-Time

The Retail Store Sales Associate is a critical player on our growing team. Sales Associates are the face of Hester & Cook/Bang Candy and are the key to a positive customer experience. This position works during retail hours (weekends included), in either our Downtown Franklin location or our 3 Nashville locations, including the Bang Candy Shop in Marathon Village. The main objective of this position is to connect with customers, drive revenue and maintain an organized sales environment. Maintaining a positive company culture and embodying Hester & Cook’s core values is very important in this role.

Customer Service:

• Be genuinely enthusiastic and knowledgeable about the Hester & Cook brand as well as the etiquette of gift-giving and entertaining
• Pay attention to trends as relevant to our store environment, so you can genuinely engage with customers about products
• Be outgoing with a positive disposition and warm, engaging personality
• Assist customers on the sales floor and answer any questions
• Actively upsell on the sales floor and at the cashwrap
• Greet all customers and thank them for shopping with Hester & Cook
• Be present on the sales floor by continually walking the store and speaking with customers
• Communicate promotions
• Treat all customers equally, with respect and appreciation
• Go above and beyond in providing a positive customer experience
• Be knowledgeable about the products Hester & Cook carries and able to share those “stories” with customers

Store Operations:

• Process sales transactions and returns/exchanges
• Open and close the store
• Handle cash transactions with great attention to detail and accuracy
• Act as a problem-solver when issues arise and communicate any needs to management
• Receive shipments, enter items into system and tag items
• Assist with pop-up events and after-hour store events, such as Brush Lettering Classes

Visual Operations:

• Ensure tidy and pleasing appearance of store and merchandise within
• Help to coordinate and execute events to brand standards
• Follow visual guidelines provided by the Visual Team
• Restock store displays as necessary
  

Physical Requirements & Other Duties:

• Stand and walk for long periods of time
• Lift boxes and items up to 30lbs
• Maintain a clean and organized stockroom and employee areas
• Work all scheduled shifts assigned, update Store Director on any availability changes
• Adhere to all policies in Employee Handbook
• Other duties as assigned

To apply: Email resume and cover letter to careers@hesterandcook.com. Use subject line “Retail Store Sales Associate,” and indicate whether you are interested in full or part time. 

Position Summary

The Customer Success Specialist at Hester & Cook Design Group, Inc. is a key role within the company,  supporting the Visual & Design team as well as Customer Success. This highly relational individual is comfortable building relationships, has strong project management skills, is detail and solution-oriented, and comfortable with technology. Additionally, this individual is passionate about delivering best in class support to the entire Hester & Cook team.  

Primary duties & Responsibilities:

Customer Success Team Duties 

• Primary point of contact for all incoming calls to Hester & Cook Wholesale 
• Order fulfillment for all Hester & Cook Wholesale Customers 
• Input all orders and check for accuracy 
• Mange credit card declines, holds, & release orders for shipping in a timely manner 
• Import orders from all platforms for fulfillment
• Monitor weekly AR reports and make calls as needed on net 30 customers
• Clear all orders for inventory (as needed)
• Respond & manage all new customer inquiries
• Manage zip conflicts for wholesales customers
• Create call tags for wholesale customer orders
• Process all claims 
• Ability to trouble-shoot and solve online ordering issues with Wholesale & Online  Customers. 
• Assist in order fulfillment for all Territory Reps
• Rep samples 
• Assist as needed for market season prep 
• Provide reporting of Wholesale Customers as needed (SoloVue & Track Via)
• Provide support for Customer Success Manager & Customer Success Manger-Key Accounts as needed.  

Platform and Infrastructure Support

• Provide support to the wholesale infrastructure through management of all wholesale  platforms including SoloVue, Faire, Ribbon & MarketTime.
• Work within all third-party platform to help support shipping and billing process for all  Major Accounts. 
• Wholesale Market Support
• Work with internal team to provide support for Wholesales markets
• Work in the Wholesale markets as needed in a sales capacity during market season (January, February, June, July). 
• Ability to work collaboratively across multiple departments to help execute an overall cohesive  strategy and plan for customers. 
• Attend Hester & Cook Design Group, Inc. team meetings and training as required.
• Other duties as assigned. 

Qualified individuals will possess the following attributes: 

• 2-5 years of inside sales or customer service experience 
• Strong communication skills-both verbal and written 
• Technically oriented thinker 
• Preferred experience working in Enterprise Resource Planning platforms (ERP); specifically with  managing order fulfillment processes through a third-party EDI Platform would be considered ideal 
• Expert proficiency in using all Office 365 products with an emphasis in Excel 
• Experience in data base management is a plus 
• Comfortable with conflict resolution 
• Self-motivated and independent thinker 
• Strategic thinker 
• Positive Attitude 
• Passionate for retail accounts & effective merchandising strategies 
• Passion for Hester & Cook products 
• Ability to ask open-ended questions, listen, and understand customer needs
• Problem solve and be a resource to our customers. 
• Provide industry trends and product knowledge to help our customers grow
• Comfortable in a creative culture 

Supervision Received

Works under the general direction of the Customer Success Team Manager with a dotted line to the Chief Strategy Officer. 

Required Training

Ability to demonstrate the competencies as outlined in this job description pertaining to Microsoft Office products. 

Qualifications

• Understanding of the retail industry 
• Comfortable with large and small group presentations. 
• Critical thinker with dynamic relationship building and negotiation skills. 
• Ability to persuade and influence others. 
• Corporate level proficiency in MS Word, Excel, PowerPoint and computer skills.
• Excellent written and verbal communication skills. 
• A Bachelor’s Degree or equivalent work experience.  
• Minimum of two years of inside sales experience or equivalent combination of education and experience.  

Working Conditions

Employee reports to Hester & Cook Corporate Office at 2728 Eugenia Avenue Suite 106, Nashville, TN 37211

Hester & Cook provides access to healthcare benefits upon hire.  

Expectations for all employees:

Supports the organization’s mission, vision, and guiding principles.  

Email cover letter and resume with references to careers@hesterandcook.com, using subject line: “Customer Success Specialist”. Interviews will be scheduled beginning immediately.