Retail Store Sales Associate - Full or Part Time

Reports to: Store Director - Franklin

Location: Hester & Cook Franklin, Hillsboro Village, White Bridge or Bang Candy

Pay: Hourly Part-Time or Full-Time

The Retail Store Sales Associate is a critical player on our growing team. Sales Associates are the face of Hester & Cook/Bang Candy and are the key to a positive customer experience. This position works during retail hours (weekends included), in either our Downtown Franklin location or our 3 Nashville locations, including the Bang Candy Shop in Marathon Village. The main objective of this position is to connect with customers, drive revenue and maintain an organized sales environment. Maintaining a positive company culture and embodying Hester & Cook’s core values is very important in this role.

Customer Service:

  • Be genuinely enthusiastic and knowledgeable about the Hester & Cook brand as well as the etiquette of gift-giving and entertaining
  • Pay attention to trends as relevant to our store environment, so you can genuinely engage with customers about products
  • Be outgoing with a positive disposition and warm, engaging personality
  • Assist customers on the sales floor and answer any questions
  • Actively upsell on the sales floor and at the cashwrap
  • Greet all customers and thank them for shopping with Hester & Cook
  • Be present on the sales floor by continually walking the store and speaking with customers
  • Communicate promotions
  • Treat all customers equally, with respect and appreciation
  • Go above and beyond in providing a positive customer experience
  • Be knowledgeable about the products Hester & Cook carries and able to share those “stories” with customers

Store Operations:

  • Process sales transactions and returns/exchanges
  • Open and close the store
  • Handle cash transactions with great attention to detail and accuracy
  • Act as a problem-solver when issues arise and communicate any needs to management
  • Receive shipments, enter items into system and tag items
  • Assist with pop-up events and after-hour store events, such as Brush Lettering Classes

Visual Operations:

  • Ensure tidy and pleasing appearance of store and merchandise within
  • Help to coordinate and execute events to brand standards
  • Follow visual guidelines provided by the Visual Team
  • Restock store displays as necessary

Physical Requirements & Other Duties:

  • Stand and walk for long periods of time
  • Lift boxes and items up to 30lbs
  • Maintain a clean and organized stockroom and employee areas
  • Work all scheduled shifts assigned, update Store Director on any availability changes
  • Adhere to all policies in Employee Handbook
  • Other duties as assigned

To apply: Email resume and cover letter to careers@hesterandcook.com. Use subject line “Retail Store Sales Associate,” and indicate whether you are interested in full or part time.